Refund & Cancellation Policy

At Aroma Elanza Spices, we strive to process and deliver every order efficiently. Please review the following cancellation and refund terms before placing your order.

1. Cancellation Policy

• Once an order has been successfully placed and confirmed, it may not be possible to cancel the order after it has entered the processing or dispatch stage
• If you wish to request cancellation, please contact our customer support team as soon as possible after placing the order
• Cancellation requests will be considered only if the order has not yet been processed or dispatched
• Once an order has been dispatched, cancellation may no longer be possible

2. Refund Policy

Aroma Elanza Spices is committed to providing customers with quality products.

Due to the nature of our products, refunds or returns are generally not accepted unless the product received is damaged, defective, incorrect, or otherwise qualifies under the conditions described below.

3. Eligibility for Refund

You may be eligible for a refund or replacement if:

• The product received is damaged during shipping
• The product received is defective
• You received a product different from the one you ordered
• The product is missing from your confirmed order
• There is another valid issue that has been accepted by our customer support team

The eligibility of each refund request will be reviewed on a case-by-case basis.

4. How to Request a Refund

If you believe your order qualifies for a refund or replacement, please contact our customer support team within 3 days of receiving the order.

Please provide:

• Order Number — your order reference number
• Issue Details — a clear description of the problem
• Photographs/Videos — clear images or videos showing the damaged, defective, or incorrect product
• Supporting Information — any other information requested by our support team

5. Review Process

Once we receive your request, our team will review the information and determine whether the order qualifies for a refund, replacement, or other appropriate resolution.

Additional information or photographs may be requested if required.

6. Return of Products

• If a return is approved, customers must follow the return instructions provided by Aroma Elanza Spices
• Returned products must be securely packed and, where applicable, returned in their original condition and packaging
• Return shipping arrangements and costs will be communicated to the customer depending on the reason for the return

7. Refund Processing Time

Once a refund is approved, it will be processed to the original payment method. The time taken for the amount to reflect in your account may vary depending on the payment gateway or bank.

8. Non-Refundable Situations

Refunds may not be provided for:

• Change of mind after receiving the product
• Incorrect product selection by the customer
• Incorrect or incomplete delivery information provided by the customer
• Products damaged after delivery due to improper handling or storage
• Requests submitted after the specified reporting period
• Products returned without prior approval from Aroma Elanza Spices

9. Order Errors

If you receive an incorrect product or your order contains a missing item, please contact us immediately so that our team can investigate and provide an appropriate resolution.

10. Contact Us

For questions regarding cancellations, returns, or refunds, please contact our customer support team.

• Aroma Elanza Spices
• Email: info@aromaelanza.com
• Phone: +91 97895 44513
• Address: Tamil Nadu, India