Shipping Policy

At Aroma Elanza Spices, we are committed to processing and delivering your orders efficiently and securely. Please read the following shipping terms before placing your order.

1. Shipping Address

• Customers are responsible for providing a complete and accurate shipping address, including the recipient's name, phone number, PIN code, and other required details
• Aroma Elanza Spices will deliver the order to the shipping address provided by the customer during checkout
• We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate address information provided by the customer

2. Order Processing

• Orders will be processed after successful confirmation of the order and receipt of payment, where applicable
• Orders are generally dispatched within 1–3 working days from the date of order confirmation
• Processing times may vary during weekends, public holidays, promotional periods, or periods of high order volume

3. Delivery Time

After dispatch, delivery generally takes approximately 3–7 working days, depending on the destination and the availability of courier services.

Delivery timelines are estimates and may vary due to:

• Courier and logistics delays
• Weather conditions
• Public holidays
• Remote delivery locations
• Transportation disruptions
• Other circumstances beyond our reasonable control

4. Shipping Charges

• Shipping and delivery charges, if applicable, will be displayed during the checkout process before the customer completes the order
• Any applicable taxes or additional charges will be communicated or displayed as required

5. Order Tracking

Where tracking facilities are available, customers may receive shipment tracking information through their registered email address, phone number, SMS, or other communication channels.

Customers can use the tracking information to check the current status of their shipment.

6. Delayed Delivery

Although we make every reasonable effort to deliver orders within the estimated timeframe, Aroma Elanza Spices cannot guarantee a specific delivery date.

If an order is delayed beyond the estimated delivery period, customers may contact our support team for assistance.

7. Delivery Attempts

• The delivery partner may make one or more attempts to deliver the order
• Customers should ensure that the recipient or an authorised person is available at the provided delivery address to receive the package
• If delivery fails because the recipient is unavailable or the address is incorrect, additional delivery charges or other arrangements may apply, where applicable

8. Damaged or Incorrect Package

If you receive a package that appears damaged, tampered with, or contains an incorrect product, please contact our customer support team as soon as possible.

Where required, customers may be asked to provide photographs or other information to help us investigate the issue.

9. Delivery to Remote Locations

• Delivery availability and delivery times may vary for remote or difficult-to-reach locations
• Additional delivery charges may apply depending on the destination and courier service availability

10. Contact Us

If you have questions regarding shipping, delivery, or your order, please contact us through the details below.

• Aroma Elanza Spices
• Phone: +91 97895 44513
• Email: info@aromaelanza.com